Imagine a process where a third party provides you the data, a function in the native system process those and display the details. As a matter of fact, user does not have a much of a saying to the three parts mentioned. So how are we going to establish the confidence ?
Since we have designed it, we dictate the users to accept the result as valid and trust worthy. As long as IT says and takes the responsibility and be in sight, users will wok on it. But they have not taken the responsibility and whole process will be a cat and mouse race.
Instead, we improve the visibility, users see what is been uploaded, and what are the output of the process. Any error in the will be pointed out by user, even though will be little embarrassing for the IT, yet users are tempted to get the ownership of the process and be leads.
Rather than, hiding the details we have opened them up, so that the system will be a users' and not of IT.
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